Photo: Jason Dent / UnsplashWallet register · ledger.com
Is Ledger safe? What its terms and incident record say
No score publishedLast reviewed 0 recorded incidents
In short, from the documents
Is Ledger safe?
Ledger's terms place the keys with you and disclaim access to them. The terms disclose that another party in the stack can act on an address. No primary-source incident is recorded, which is not proof of none. Its terms prohibit illegal gambling only. Liability is excluded for all loss.
Ledger Wallet (Ledger Live): keys held on a device you hold; who can block an address: another party in the stack; gambling clause: illegal gambling only; 0 primary-source incidents recorded. From its own terms, documents last checked . Not a rating. Drawn by the CryptoGuardz Register Desk from the record.
This page answers the short questions. The full Ledger entry quotes every clause behind them.
Disclosure:CryptoGuardz has no commercial relationship with Ledger Wallet (Ledger Live) and earns nothing if you install it.Every statement below is read from a document Ledger Wallet (Ledger Live) publishes or from a public record, and each carries the date it was read.Corrections go to the corrections page.
Ledger review: the documents
This is a review of the documents Ledger publishes, not a test of the product: no transaction was signed and no code audit was read. The contracting party named is Ledger SAS; on jurisdiction the record says: France. The custody position comes from the Ledger Wallet Terms of Use, 4 November 2025, read 2026-09-28. The record quotes 6 clauses across 5 topics, and 3 sub-service clauses where the app hands a swap, purchase or staking to another party. Ledger's terms place the keys with you and disclaim access to them. No cloud or hosted backup is offered; recovery depends on the copy you keep. 2 clauses let the provider suspend or withdraw access to the app; the keys stay yours, the interface does not. Liability is excluded for all loss. Its terms prohibit illegal gambling only. 4 points could not be verified and are listed below.
Has Ledger been hacked?
No primary-source incident was found for Ledger in this collection: no company disclosure, no public vulnerability register entry and no regulator action. That is not proof that none happened. It is the absence of a search result, and a forum post or a press report is not recorded here until a primary source confirms it.
Ledger support and scams
The official domain in the record is ledger.com. Type the domain yourself rather than following a link to it.
Real support never asks for a seed phrase. The recovery phrase restores the whole wallet on any device, so whoever is given it can move everything it controls, and no support agent needs it to answer a question. What Ledger stores, by the record: Nothing by Ledger, by the terms. The 24-word recovery phrase stays with the user unless the user subscribes to a third-party recovery service.
Support links reached from ads or direct messages are the commonest drain. A search ad, a reply to a public complaint or a direct message offers help, the link opens a page that looks like ledger.com, and the page asks you to “validate” or “sync” the wallet by entering the phrase. Once it is typed in, the wallet is emptied and nothing in the terms gives a way back.
If money has already gone, the next message offering to get it back is the commonest second loss. The FBI, the FTC, the CFTC and the UK FCA warnings about it are quoted on crypto scam recovery: what is real.
What we could not verify
The gaps in this record, as the record states them. A point listed here was looked for and not confirmed; it is neither a finding for Ledger nor against it.
The identity and terms of the third-party recovery service the terms refer to.
Which Third Party Services apply KYT or KYC checks that can freeze funds. The terms do not name them.
Whether TON, Base and Polygon are supported through Ledger Wallet. Not confirmed on the supported-assets page in this pass.
Documented incidents. Not searched for in this pass. Absence here is absence of a search, not evidence of no incident.
Compiled by the CryptoGuardz Register Desk from the Ledger record, first published 2026-09-28, last reviewed 2026-09-28. Quotations are verbatim from the document named beside them. Corrections: corrections.
