Is CoinDCX safe? Licences, account freezes and incidents
Is CoinDCX safe?
The one licence CoinDCX claims was not found in an issuing authority's own register. Its terms let it freeze, suspend or close an account. Its terms prohibit gambling as a use of the account. 1 primary-source incident is recorded, dated 2025-07-19.
Documents last checked Reviewed by CryptoGuardz Register Desk, editorial desk
Disclosure: CryptoGuardz has no commercial relationship with CoinDCX and earns nothing if you open an account there. Every statement below is read from a document CoinDCX publishes or from a public register, and each carries the date it was read. Corrections go to the corrections page.
CoinDCX review: the documents
This is a review of the documents CoinDCX publishes and of the registers that should list it, not a test of the platform: no account was funded and no withdrawal was run. The binding terms name Neblio Technologies Private Limited as the company you contract with, in India. The record quotes 8 clauses across 6 topics, read 2026-10-09, from 7 sources. The one licence CoinDCX claims was not found in an issuing authority's own register. 1 further licence it claims was not confirmed in any register. Its proof-of-reserves page could not be loaded, so that field is no data. The terms carry no clause on what happens to customer assets if the company fails. Its terms prohibit gambling as a use of the account. 6 points could not be verified and are listed below.
Is my crypto safe on CoinDCX?
CoinDCX is a custodial exchange: coins on the account are held by the exchange, not by a key you control. What protects them is what the binding terms say about holding customer assets and about the company failing. One clause on holding customer assets is quoted below.
your Assets may be kept in custody along with the Assets of other Userscoindcx.com
Insolvency or bankruptcy language: Not disclosedThe binding terms read contain no clause on what happens to customer assets if the company becomes insolvent. A reader is left to infer their position as a creditor from a document that does not state it.
Can CoinDCX freeze my account?
Yes, by its terms. The 3 clauses are quoted as written, followed by the clause on suspending withdrawals.
suspending, restricting, or terminating your Account and/or your access to any or all of the Platforms/ Services/ Assetscoindcx.com
blocking, freezing or forfeiting any or all of your Assets (including withdrawals and bank transfers of Fiat Currency);coindcx.com
we may: (i) suspend your User Account; (ii) terminate your User Account; (iii) require you to withdraw Assetscoindcx.com
blocking, reversing, cancelling, delaying, or refusing to execute/effect any transaction or withdrawal or order or trade;coindcx.com
Sending funds to a casino is a named trigger in a clause that prohibits gambling:
Gambling-related activitiessupport.coindcx.com
Has CoinDCX been hacked or fined?
One matter is recorded, each from the primary source linked beside it. The descriptions are the record’s, with the date. Other events may exist that no primary source in this collection confirms, so this list is not proof that there are no others.
CoinDCX's own incident report states that on 19 July 2025 "one of our internal operational accounts", used to provide liquidity on a partner exchange, was compromised, and that the proceeds ("~$44M USDT") were moved through multiple hops. CoinDCX states: "No customer assets were affected." and "The total exposure is being absorbed entirely by CoinDCX using our treasury reserves."
CoinDCX support and scams
The official domain in the record is coindcx.com. Type it yourself rather than following a link from an ad, a search result or a message, and reach support only from inside the account you signed in to there.
Real support never asks for a seed phrase or for remote access to your device. An exchange account is opened with a login, not a recovery phrase, so a request for one is a request for a wallet you hold elsewhere. A request to install a screen-sharing or remote-desktop app hands the caller your signed-in session. Either one ends the conversation.
If money has already gone, the next message offering to get it back is the commonest second loss. The FBI, the FTC, the CFTC and the UK FCA have each published warnings about it, quoted on crypto scam recovery: what is real.
What we could not verify
The gaps in this record, as the record states them. A point listed here was looked for and not confirmed; it is neither a finding for CoinDCX nor against it.
- The FIU-IND registration VA00030982. The FIU-IND reporting entity list could not be read: one request returned "Request Rejected" and the home page links no list.
- The entity name and CIN in the Ministry of Corporate Affairs register. Not read.
- Any proof of reserves. No page was retrieved.
- The last 25,000 characters of the Terms of Use, which may contain further relevant clauses.
- The networks CoinDCX supports for USDT withdrawals. No network list was read.
- CoinDCX's statement that no customer assets were affected by the July 2025 incident. Company statement only.