Is ZebPay safe? Licences, account freezes and incidents
Is ZebPay safe?
No licence for ZebPay was found in an issuing authority's own register. Its terms let it freeze, suspend or close an account, without prior notice. Its terms prohibit gambling as a use of the account. No primary-source incident is recorded, which is not proof of none.
Documents last checked Reviewed by CryptoGuardz Register Desk, editorial desk
Disclosure: CryptoGuardz has no commercial relationship with ZebPay and earns nothing if you open an account there. Every statement below is read from a document ZebPay publishes or from a public register, and each carries the date it was read. Corrections go to the corrections page.
ZebPay review: the documents
This is a review of the documents ZebPay publishes and of the registers that should list it, not a test of the platform: no account was funded and no withdrawal was run. The binding terms name Awlencan Innovations India Limited as the company you contract with, in India (registered office in Kondapur, Hyderabad, Telangana 500084, per the Privacy Policy). The record quotes 8 clauses across 4 topics, read 2026-10-09, from 7 sources. No licence for ZebPay was found in an issuing authority's own register. Its proof-of-reserves page could not be loaded, so that field is no data. The terms carry no clause on what happens to customer assets if the company fails. Its terms prohibit gambling as a use of the account. 6 points could not be verified and are listed below.
Is my crypto safe on ZebPay?
ZebPay is a custodial exchange: coins on the account are held by the exchange, not by a key you control. What protects them is what the binding terms say about holding customer assets and about the company failing. 2 clauses on holding customer assets are quoted below.
All relevant User fiat shall be in ZebPay’s bank account(s), or may be kept separate from money belonging to ZebPayzebpay.com
lend out or invest the Client Fundszebpay.com
Insolvency or bankruptcy language: Not disclosedThe binding terms read contain no clause on what happens to customer assets if the company becomes insolvent. A reader is left to infer their position as a creditor from a document that does not state it.
Can ZebPay freeze my account?
Yes, by its terms. The 3 clauses are quoted as written, followed by the 2 clauses on suspending withdrawals.
ZebPay shall, without prior notice, have the right to disable your access to the Client Asset Account at any timezebpay.com
You agree that we have the right to immediately suspend the Client Asset Accountzebpay.com
shall have the right to permanently freeze (cancel) the authorisations of the Client Asset Accountzebpay.com
any Client Funds will be ‘frozen’ until the relevant procedures are completedzebpay.com
ZebPay may, at its discretion, withhold payment (or deduct an amount from it, as applicable) if:zebpay.com
Sending funds to a casino is a named trigger in a clause that prohibits gambling:
You may not use your Client Asset Account to engage in the following categories of activity (“Prohibited Uses”). [...] gambling;zebpay.com
Has ZebPay been hacked or fined?
No hack, fine or regulator action was found for ZebPay from primary sources in this collection: no company disclosure, no court filing and no regulator notice. That is not proof that none happened. It is the absence of a search result, and a press report is not recorded here until a primary source confirms it.
ZebPay support and scams
The official domain in the record is zebpay.com. Type it yourself rather than following a link from an ad, a search result or a message, and reach support only from inside the account you signed in to there.
Real support never asks for a seed phrase or for remote access to your device. An exchange account is opened with a login, not a recovery phrase, so a request for one is a request for a wallet you hold elsewhere. A request to install a screen-sharing or remote-desktop app hands the caller your signed-in session. Either one ends the conversation.
If money has already gone, the next message offering to get it back is the commonest second loss. The FBI, the FTC, the CFTC and the UK FCA have each published warnings about it, quoted on crypto scam recovery: what is real.
What we could not verify
The gaps in this record, as the record states them. A point listed here was looked for and not confirmed; it is neither a finding for ZebPay nor against it.
- Any FIU-IND registration. No ZebPay document read states one, and the FIU-IND reporting entity list could not be read.
- The entity name and CIN in the Ministry of Corporate Affairs register. Not read.
- The last 26,000 characters of the India legal page, which may contain further clauses.
- Any proof of reserves. No page was retrieved.
- The networks ZebPay supports for USDT withdrawals. No network list was read.
- Incidents. No regulator action, court filing or company post-mortem concerning ZebPay was retrieved. That is not a finding that none exists.