Is Zerion safe? What its terms and incident record say
Is Zerion safe?
Zerion's terms place the keys with you and disclaim access to them. No party is disclosed as able to block an address. No primary-source incident is recorded, which is not proof of none. Its terms prohibit gambling. No liability cap is recorded.
Documents last checked Reviewed by CryptoGuardz Register Desk, editorial desk
Disclosure: CryptoGuardz has no commercial relationship with Zerion and earns nothing if you install it. Every statement below is read from a document Zerion publishes or from a public record, and each carries the date it was read. Corrections go to the corrections page.
Zerion review: the documents
This is a review of the documents Zerion publishes, not a test of the product: no transaction was signed and no code audit was read. The contracting party named is Zerion Inc; on jurisdiction the record says: Not stated as incorporation. The custody position comes from the Zerion Terms and Conditions, last updated 26 November 2025, read 2026-10-07. The record quotes 7 clauses across 6 topics, and 4 sub-service clauses where the app hands a swap, purchase or staking to another party. Zerion's terms place the keys with you and disclaim access to them. A cloud or hosted backup is offered. 1 clause lets the provider suspend or withdraw access to the app; the keys stay yours, the interface does not. No liability cap is recorded. Its terms prohibit gambling. 6 points could not be verified and are listed below.
Has Zerion been hacked?
No primary-source incident was found for Zerion in this collection: no company disclosure, no public vulnerability register entry and no regulator action. That is not proof that none happened. It is the absence of a search result, and a forum post or a press report is not recorded here until a primary source confirms it.
Zerion support and scams
The official domain in the record is zerion.io. The help pages this register read include Zerion help centre, Back up your recovery phrase to iCloud or Google Drive and Zerion help centre, Supported networks on Zerion. Type the domain yourself rather than following a link to it.
Real support never asks for a seed phrase. The recovery phrase restores the whole wallet on any device, so whoever is given it can move everything it controls, and no support agent needs it to answer a question. What Zerion stores, by the record: The recovery phrase, encrypted with a password the user sets.
Support links reached from ads or direct messages are the commonest drain. A search ad, a reply to a public complaint or a direct message offers help, the link opens a page that looks like zerion.io, and the page asks you to “validate” or “sync” the wallet by entering the phrase. Once it is typed in, the wallet is emptied and nothing in the terms gives a way back.
If money has already gone, the next message offering to get it back is the commonest second loss. The FBI, the FTC, the CFTC and the UK FCA warnings about it are quoted on crypto scam recovery: what is real.
Zerion fees and limits
2 clauses in the record set a fee or a limit on what you can do through the app. They are quoted as written. Network fees paid to the chain are not part of the record.
The Company reserves the right to collect fees for marketing, routing, positive slippage, and other fees for displaying such third-party decentralised finance protocols.zerion.io
The Company is not responsible for any exchange rates offered by the relevant third-party service provider and for any fees charged by the relevant third-party service provider(s) or your bank or credit card issuer(s).zerion.io
What we could not verify
The gaps in this record, as the record states them. A point listed here was looked for and not confirmed; it is neither a finding for Zerion nor against it.
- A liability cap. No sentence beginning IN NO EVENT or naming a total or aggregate liability amount was found in the terms; the final third of the document was read only for targeted terms, so a cap expressed in other words may have been missed.
- How Zerion cancels or refuses to process a pending outgoing transfer from a non-custodial wallet, as its terms reserve. The mechanism is not described.
- Zerion Inc's state of incorporation. Not stated in the terms.
- The named fiat on-ramp partners. The terms refer to Third-party Payment Services Partners without naming them.
- Whether Zerion screens wallet addresses against sanctions or analytics lists. The privacy policy contains no sentence on it; the terms reserve a general right to monitor for sanctions programs.
- Documented incidents. No primary-source incident was located. Absence here is absence of a search result, not evidence of no incident.