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Photo: Leo_Visions / UnsplashRegister entry · shuffle.com

Shuffle

In short, from the documents

What does the register show about Shuffle?

Shuffle's Curacao licence OGL/2024/1337/0628 is in the issuing register, status "Indefinite". 6 contradictions between its marketing and its binding terms are documented, 3 at high severity. Payout index 57/100, from 3 of 5 components. No withdrawal test has been run on it. Identity checks before payout: required before withdrawal. Its terms name 15 restricted countries in full.

Documents last checked Reviewed by CryptoGuardz Register Desk, editorial desk

Disclosure: CryptoGuardz has no commercial relationship with Shuffle and earns nothing if you sign up with them. Status and score are derived from the data below by the formula published at our methodology page, the same way as for operators we do have a relationship with.

score 57 of 100 at low confidence · 3 of 5 components measured · 6 documented contradictions · licence confirmed in an issuing register · 5 recorded gaps · 9 sources

1. What this means for you

Consequences first, in the conditional, each one produced by a document Shuffle publishes itself or by the register of the authority that licensed it. Every line links to the section that proves it.

What can happen to you, and what in the document allows it

5 conditions, each one read out of a document Shuffle publishes itself, out of the register of the authority that licensed it, or out of the limits of what this register has measured. Each link lands on the evidence.

Shuffle front page, laptop view, 2026-09-28
Shuffle front page, phone view, 2026-09-28
shuffle.com refused a visitor in the United States on 2026-09-28: this is its own geoblock page.

2. The score, component by component

Shuffle scores 57 out of 100, at low confidence, from 3 of five components. The formula is published in full at our methodology page so any reader can recompute it from the data on this page.

low confidence · 3 of 5 components

31.5 ÷ 55 × 100 = 57Shuffle earned 31.5 of the 55 points that could be measured, scaled to 100. The other 45 points have no data yet and are left out, not scored as zero.

3 of 5 components have data31.5/55
  1. Licence verification22/30

    Confirmed in the Curacao Gaming Authority register, status "Indefinite". Authority weighting 0.72: public register and a published complaints route, currently mid-transition under the LOK regime.

  2. Claim consistency4.5/15

    Documented contradictions between marketing claims and binding terms or registers: 3 high, 2 medium, 1 low. Only high and medium decay this component.

  3. Independent safety rating5/10

    Casino Guru safety index 4.8/10 (Low).

no datan/a / 45
  1. Measured payout speedn/a / 25
    No data yetExcluded from the denominator, so the maximum drops by 25

    No first-party withdrawal test has been run yet, so this component is excluded from the denominator rather than counted as zero.

  2. On-chain wallet healthn/a / 20
    No data yetExcluded from the denominator, so the maximum drops by 20

    No hot wallet has been identified for this operator, so this component is excluded from the denominator rather than counted as zero.

Components marked no data are excluded from the denominator rather than counted as zero, so Shuffle is not punished for a measurement we have not made.

ComponentBasis
Licence verificationConfirmed in the Curacao Gaming Authority register, status "Indefinite". Authority weighting 0.72: public register and a published complaints route, currently mid-transition under the LOK regime.
Measured payout speedNo first-party withdrawal test has been run yet, so this component is excluded from the denominator rather than counted as zero.
On-chain wallet healthNo hot wallet has been identified for this operator, so this component is excluded from the denominator rather than counted as zero.
Claim consistencyDocumented contradictions between marketing claims and binding terms or registers: 3 high, 2 medium, 1 low. Only high and medium decay this component.
Independent safety ratingCasino Guru safety index 4.8/10 (Low).

3. What we could not verify

Every register entry carries this section, and it sits third rather than last because the limits of a check belong beside its results.

  • Minimum withdrawal, withdrawal limits and maximum cashout. No figure is published in any Shuffle document.
  • Stated payout processing time. Absent from the binding terms; the sub-one-minute figure is marketing with no policy backing.
  • The full coin list. The payment methods guide referenced on the homepage is not in the sitemap and could not be fetched.
  • Bonus wagering, maximum cashout and contribution. No bonus terms document is published.
  • First-party withdrawal test. Not yet run.

4. Licence and who operates it

We located Shuffle’s licence in the issuing authority’s own register, rather than taking the site footer at its word.

Licence authorityCuracao Gaming Authoritysource · 2026-09-02
Licence numberOGL/2024/1337/0628source · 2026-09-02
Register statusIndefinitesource · 2026-09-02This operator's licence verified against the issuing register more cleanly than any other entry currently on this register: number, entity and company number all matched.
Term start2025-12-24source · 2026-09-02
Term endnot disclosed
Legal entityNatural Nine B.V.source · 2026-09-02Licence number, licensee name and company registration number all match the authority's register exactly.
JurisdictionCuracaosource · 2026-09-02
Company number160998source · 2026-09-02
Registered addressKorporaalweg 10, Willemstad, Curacaosource · 2026-09-02

What a Curaçao licence actually covers, how a complaint under it works and what it does not cover at all is set out on the Curaçao jurisdiction page, alongside every other operator on the register under the same regime.

5. Where the marketing and the terms disagree

We compare what an operator advertises against its own binding terms and against the issuing register. Shuffle has 6 documented contradictions. Each one below cites both sides.

Exhibit 01 · high severityRecorded 2026-09-02
Claimed
The homepage markets withdrawals settled within a minute, states ninety per cent of all withdrawals reach the wallet in under one minute, and advertises no hold periods. [source]
Contradicted
The binding terms contain no processing-time commitment whatsoever and reserve additional verification procedures and other checks for any withdrawal. Independently, the operator's Casino Guru safety index of 4.8 rests on 179 complaints citing withdrawal delays of seven days to weeks. [source]
Exhibit 02 · high severityRecorded 2026-09-02
Claimed
No lengthy verification process is required to get started, with no waiting periods and no friction between the player and the games. [source]
Contradicted
The operator's own anti-money-laundering policy requires name, address, country and date of birth to be collected before a funding address is even issued. [source]
Exhibit 03 · high severityRecorded 2026-09-02
Claimed
Germany, Spain and Portugal are restricted countries under the binding terms. [source]
Contradicted
The operator runs a dedicated German-language section carrying 9,934 URLs in its own sitemap, headed by a landing page addressed to German players, and publishes equivalent locale sitemaps for Spain and Portugal. [source]
Exhibit 04 · medium severityRecorded 2026-09-02
Claimed
The homepage presents crypto play as offering a level of privacy conventional payment methods cannot match. [source]
Contradicted
The operator's own blog concedes it is not a no-KYC gambling site, and its anti-money-laundering policy mandates pre-funding identity collection alongside wallet screening. [source]
Exhibit 05 · medium severityRecorded 2026-09-02
Claimed
Marketing promises speed and scale across the product. [source]
Contradicted
The operator's own sitemap confirms only four policy documents exist. There is no payments policy, no KYC policy beyond the AML page, and no bonus terms, so none of the marketed terms is documented anywhere binding. [source]
Exhibit 06 · low severityRecorded 2026-09-02
Claimed
The anti-money-laundering policy states the company was incorporated in 2022. [source]
Contradicted
A third-party database records the operator as established in 2023, and the licence bearing a 2024 series number was issued 24 December 2025 per the authority's register. [source]

6. Our withdrawal test

We have not yet deposited to Shuffle or requested a withdrawal ourselves. Until we have, this section carries no measurement and the payout score above excludes that component. We publish this absence instead of repeating the operator’s own stated times as though we had verified them.

7. Money in, money out

Shuffle took $193m in crypto deposits over the last month, down 0.7 per cent on the month before. That is Tanzanite’s measurement, not ours: they identify casino deposit addresses across ten chains and read what arrives. We link it and date it below.

Deposits received
$192,760,815
Previous month $194m, -0.7%
Number of deposits
554,782
Across 8 chains
Average deposit
$347
A low average: the volume comes from many small deposits.
Busiest chain
ETH
ETH $68.3m, SOL $56.0m, TRX $41.8m

Source: Tanzanite, casino deposit volume, retrieved 2026-09-22, for Tanzanite's one-month timeframe (10 x 3d from 2026-08-25). It counts money arriving, not money wagered, and it is not part of our payout score. How we use it, and how it compares across the register.

Payout wallet

Deposit volume is money going in. The harder question is whether money comes back out, and that needs the operator’s payout wallet. We have not identified one for Shuffle. Where a payout wallet can be identified we track its balance trend directly on chain, because a wallet draining faster than it fills is a leading signal of payment trouble while complaint volume is a lagging one. For this operator that signal is not available, which is why the on-chain component is left out of the score rather than counted as a zero.

8. Public record

Matters of public record, stated with their sources and not characterised by us. They are not scored, because a historical event is not a measurement of how this operator behaves today, but leaving them out while citing the sources would be worse.

Not yet measured by us. Casino Guru records 179 complaints, dominated by withdrawal delays and verification failures, and its 4.8 safety index is the second lowest currently on this register, above Thunderpick at 2.9. Trustpilot has separately suppressed the operator's rating for a guidelines breach.

9. What players say in public

12 public posts about Shuffle, collected 2026-09-21 from forums and review platforms. These are search-result snippets, not quotations we read in full on the page, and they are unverified unless marked otherwise. None of this moves the payout score. Treat it as a starting point for your own check. The posts themselves are left in the language they were written in.

  • 8Withdrawal delay
  • 3Verification
  • 1Account closure
  1. BitcointalkVerification2025-10-29

    So Shuffle is accepting No KYC gambling when you lose, but when you win you suddenly need to verify your Level-2 KYC.

    Shuffle.com Corrupt Casino scamming users with KYC bitcointalk.org
  2. BitcointalkWithdrawal delayresolved2024-03-23

    Update: They finally allowed me to withdraw. Thanks to everyone who spent time advising me and replying here. Really much appreciated

    Beware Shuffle.com Shady Casino/Sportsbook [resolved but do not recommend] bitcointalk.org
  3. Casino GuruWithdrawal delayno date given

    yesterday I requested a withdrawal for $4800 CAD on March 26, 2026 and it’s been left on "in review" I’ve requested withdraws since and almost all of them are in review but some small ones have

    Shuffle Casino - Player's withdrawal is delayed. casino.guru
  4. AskGamblersWithdrawal delayno date given

    Shuffle.com is withholding nearly $20,000 in withdrawals after completing KYC — 14 Days in Compliance Review

    Shuffle Casino Review (2026) - Player Ratings & Our Verdict askgamblers.com
  5. TrustpilotWithdrawal delayno date given

    These guys are holding three withdrawals but paid out only the latest. They are asking for KYC documents which I provided but after 8 days I still haven’t received any updates on this matter.

    Shuffle Reviews trustpilot.com
  6. Casino GuruVerificationno date given

    Depositing was fast and got problems in withdrawing $26464 and also saying KYC issues after I have done multiple 4 figures deposits and withdrawals in the past. KYC is still pending and my money is

    Shuffle Casino - Withdrawal of player's winnings has been delayed. casino.guru
  7. Casino GuruWithdrawal delayno date given

    I have been waiting for my withdrawal for about 52 hours now, and Shuffle.com has not given me any clear information. At the beginning, they asked for proof of funds, and I provided six months of

    Shuffle Casino - Player believes that their withdrawal has been delayed. casino.guru
  8. Casino GuruWithdrawal delayresolvedno date given

    Withdraw of 877.97 USDC initiated 16 days ago. Required complete KYC and liveness check - all done. After that sent to compliance team and still no answer. Predatory and unacceptable behaviour.

    Shuffle Casino - Player experiences delayed withdrawal. casino.guru
  9. Casino GuruWithdrawal delayno date given

    One withdrawal of about 4,000 rubles was processed, but the other two withdrawals, 700 rubles and 16,500 rubles, were pending approval and the status was "under review."

    Shuffle Casino - Player's withdrawal is delayed and under review. casino.guru
  10. RedditAccount closureno date given

    After sending the required documents I received an email telling me my KYC did not pass and they will confiscate my funds, and their process is to not reprocess my KYC since I "failed"

    r/gambling on Reddit: Shuffle locked my account and didn't let me withdraw reddit.com
  11. RedditWithdrawal delayno date given

    Now I have .25 BTC stuck on shuffle that they will not allow me to withdraw, .15 was from my initial deposit and .1 was made playing blackjack.

    r/onlinegambling on Reddit: Shuffle casino will not process my withdrawal worth $20,000 in BTC and USDC reddit.com
  12. RedditVerificationno date given

    Today I went to withdraw 12k from my balance and it went through, then I see that it’s status is “under review” and support live chat told me I need to complete KYC.

    r/onlinegambling on Reddit: Shuffle put my 12k withdrawal “in review” and wants me to KYC now reddit.com

10. Who promotes Shuffle

10,034 domains link to Shuffle. Every gambling affiliate and review site we identified in that profile is listed below, ordered by link volume, with the date each first linked. Being listed here is not a criticism. It is disclosure: these sites have a commercial reason to recommend Shuffle, and we hold ourselves to the same standard on our own disclosure page.

Every gambling affiliate and review site we identified in that profile is listed below, ordered by link volume, with the date each first linked.
SiteDRFirst linkedLinks
winlogger.com52025-08-10172,798
slotmasters1k.net212026-06-2061,546
plusevclub.com12025-08-1232,576
casinodrop.com462024-07-0818,584
somuchpoker.com532025-05-3118,224
casinopie.com262025-12-3112,422
casino-tengoku.com352024-03-257,837
casinofrontier.jp102023-06-057,727
btcgosu.com482024-05-217,667
casinogamedemo.com142024-10-216,030
coinroop.com322024-11-185,546
bitpunter.io282025-02-125,509
livebetpro.com32024-05-194,790
casinosincanada.com522025-02-284,406

11. Withdrawal terms and KYC

These are Shuffle’s own stated terms, taken from its binding documents in place of from its marketing pages. Where the two disagree, the disagreement is recorded in the section above.

Stated processing timeNone. The withdrawals section of the binding terms sets no processing time and instead reserves the right to carry out additional verification procedures and other checks for any withdrawal.source · 2026-09-02
Minimum withdrawalnot disclosed
Limitsnot disclosed
When KYC is triggeredTwo of the operator's own documents give different triggers. The terms reserve the right to ask for documentation at any time and to restrict payments or withdrawals at sole discretion. The anti-money-laundering policy states KYC information is collected before a funding address is issued to the customer, which is before any deposit is possible.source · 2026-09-02

12. Bonus terms in plain numbers

Headline offerNo bonus terms document is published. The operator's sitemap contains only four policy pages, and the terms defer entirely to per-bonus conditions that are not published at a stable URL.source · 2026-09-02
Wagering requirementnot disclosed
Maximum cashoutnot disclosed
ExpiryBonuses not claimed within the shorter of any applicable claiming period or sixty days may be cancelled.source · 2026-09-02
Game contributionnot disclosed

13. Coins and chains

No binding document enumerates a single coin. The operator publishes no payments or banking policy. The homepage names six and refers the reader to a payment methods guide that does not exist in the sitemap. A third-party listing gives sixteen. Zero documented against six marketed against sixteen listed elsewhere.

Payment methods

Shuffle’s own pages name 6 ways to pay besides crypto: 5 through a service that sells you crypto; 1 named without saying how it is processed. Buy-crypto services named: MoonPay, Swapped.

Card and wallet payments buy crypto through MoonPay or Swapped. Revolut appears only in the site's structured data.

MethodTypeRouteDirectionRegionsSource
Crypto
CryptoCryptoDirect to balanceDeposit, withdrawalnot disclosedSource
Cards
Apple PayE-walletBuys crypto via MoonPay or SwappedDepositnot disclosedSource
Google PayE-walletBuys crypto via MoonPay or SwappedDepositnot disclosedSource
MastercardCardBuys crypto via MoonPay or SwappedDepositnot disclosedSource
VisaCardBuys crypto via MoonPay or SwappedDepositnot disclosedSource
E-wallets and vouchers
RevolutE-walletProcessing not disclosedDepositnot disclosedSource
Bank and local
Bank transferBankBuys crypto via MoonPayDepositnot disclosedSource
Buy-crypto services
MoonPayBuy-crypto serviceSells you cryptoDepositnot disclosedSource
SwappedBuy-crypto serviceSells you cryptoDepositnot disclosedSource

Read from each page on 2026-09-28. “Direct” means Shuffle takes the method into your balance. “Buys crypto via” means a third party sells you crypto with it and sends the crypto to Shuffle.

14. Where you cannot use it

Restricted territoriesAustralia, the Cayman Islands, Curacao, Germany, the Netherlands, Portugal, Singapore, Spain, Sweden, the United Kingdom and the United States, plus embargoed jurisdictions. The anti-money-laundering policy separately names Iran, Cuba, North Korea, Syria and Crimea.source · 2026-09-02

15. Who should avoid Shuffle

Anyone who would be relying on the specific claims contradicted above. The homepage markets withdrawals settled within a minute, states ninety per cent of all withdrawals reach the wallet in under one minute, and advertises no hold periods. That is the claim most likely to matter at the moment you try to withdraw, and this operator’s own binding terms say something different.

16. Related entries on the register

Or browse the full payout index, the watchlist, the contradictions we have documented, or read how we rate operators.

17. Sources

About this review

Compiled by the CryptoGuardz register team. First published 2026-09-02, last reviewed 2026-09-02. Facts are drawn from the sources above; the status and score are derived by the published formula from those facts alone. Research and drafting are AI-assisted and reviewed by a named editor before publication. Corrections: corrections.