

Shuffle
What does the register show about Shuffle?
Shuffle's Curacao licence OGL/2024/1337/0628 is in the issuing register, status "Indefinite". 6 contradictions between its marketing and its binding terms are documented, 3 at high severity. Payout index 57/100, from 3 of 5 components. No withdrawal test has been run on it. Identity checks before payout: required before withdrawal. Its terms name 15 restricted countries in full.
Documents last checked Reviewed by CryptoGuardz Register Desk, editorial desk
Disclosure: CryptoGuardz has no commercial relationship with Shuffle and earns nothing if you sign up with them. Status and score are derived from the data below by the formula published at our methodology page, the same way as for operators we do have a relationship with.
1. What this means for you
Consequences first, in the conditional, each one produced by a document Shuffle publishes itself or by the register of the authority that licensed it. Every line links to the section that proves it.
- Your withdrawal can be refused on a term that contradicts what Shuffle advertises 3 high-severity contradictions are documented between what Shuffle says in public and what its own binding terms or its licence register say. Both sides of each are quoted and dated below.
- Your withdrawal will be held until you hand over identity documents Shuffle’s own policy requires identity verification before a withdrawal is released. Where that sits badly with how the operator markets itself, the contradiction is recorded below rather than here.
- You cannot tell how long a withdrawal will take, because the binding terms commit to nothing The terms state no processing time a player could hold Shuffle to. Any figure on the marketing pages is an aspiration the document does not support.
- Your balance can be claimed if Shuffle decides you used a VPN The terms prohibit connecting through a VPN and reserve balance forfeited as a consequence, without distinguishing privacy use from evading a geographic block. Read across the whole register on the clause-watch sweep.
- You are reading a score built on three of five components, not five No withdrawal test has been run against Shuffle by this register and no public payout wallet has been identified for it, so the two components that would measure whether it actually pays are absent. The score is computed from what remains and marked low confidence.


2. The score, component by component
Shuffle scores 57 out of 100, at low confidence, from 3 of five components. The formula is published in full at our methodology page so any reader can recompute it from the data on this page.
31.5 ÷ 55 × 100 = 57Shuffle earned 31.5 of the 55 points that could be measured, scaled to 100. The other 45 points have no data yet and are left out, not scored as zero.
- Licence verification22/30
Confirmed in the Curacao Gaming Authority register, status "Indefinite". Authority weighting 0.72: public register and a published complaints route, currently mid-transition under the LOK regime.
- Claim consistency4.5/15
Documented contradictions between marketing claims and binding terms or registers: 3 high, 2 medium, 1 low. Only high and medium decay this component.
- Independent safety rating5/10
Casino Guru safety index 4.8/10 (Low).
- Measured payout speedn/a / 25No data yetExcluded from the denominator, so the maximum drops by 25
No first-party withdrawal test has been run yet, so this component is excluded from the denominator rather than counted as zero.
- On-chain wallet healthn/a / 20No data yetExcluded from the denominator, so the maximum drops by 20
No hot wallet has been identified for this operator, so this component is excluded from the denominator rather than counted as zero.
Components marked no data are excluded from the denominator rather than counted as zero, so Shuffle is not punished for a measurement we have not made.
| Component | Basis |
|---|---|
| Licence verification | Confirmed in the Curacao Gaming Authority register, status "Indefinite". Authority weighting 0.72: public register and a published complaints route, currently mid-transition under the LOK regime. |
| Measured payout speed | No first-party withdrawal test has been run yet, so this component is excluded from the denominator rather than counted as zero. |
| On-chain wallet health | No hot wallet has been identified for this operator, so this component is excluded from the denominator rather than counted as zero. |
| Claim consistency | Documented contradictions between marketing claims and binding terms or registers: 3 high, 2 medium, 1 low. Only high and medium decay this component. |
| Independent safety rating | Casino Guru safety index 4.8/10 (Low). |
3. What we could not verify
Every register entry carries this section, and it sits third rather than last because the limits of a check belong beside its results.
- Minimum withdrawal, withdrawal limits and maximum cashout. No figure is published in any Shuffle document.
- Stated payout processing time. Absent from the binding terms; the sub-one-minute figure is marketing with no policy backing.
- The full coin list. The payment methods guide referenced on the homepage is not in the sitemap and could not be fetched.
- Bonus wagering, maximum cashout and contribution. No bonus terms document is published.
- First-party withdrawal test. Not yet run.
4. Licence and who operates it
We located Shuffle’s licence in the issuing authority’s own register, rather than taking the site footer at its word.
| Licence authority | Curacao Gaming Authoritysource · 2026-09-02 |
|---|---|
| Licence number | OGL/2024/1337/0628source · 2026-09-02 |
| Register status | Indefinitesource · 2026-09-02This operator's licence verified against the issuing register more cleanly than any other entry currently on this register: number, entity and company number all matched. |
| Term start | 2025-12-24source · 2026-09-02 |
| Term end | not disclosed |
| Legal entity | Natural Nine B.V.source · 2026-09-02Licence number, licensee name and company registration number all match the authority's register exactly. |
| Jurisdiction | Curacaosource · 2026-09-02 |
| Company number | 160998source · 2026-09-02 |
| Registered address | Korporaalweg 10, Willemstad, Curacaosource · 2026-09-02 |
What a Curaçao licence actually covers, how a complaint under it works and what it does not cover at all is set out on the Curaçao jurisdiction page, alongside every other operator on the register under the same regime.
5. Where the marketing and the terms disagree
We compare what an operator advertises against its own binding terms and against the issuing register. Shuffle has 6 documented contradictions. Each one below cites both sides.
- Claimed
- The homepage markets withdrawals settled within a minute, states ninety per cent of all withdrawals reach the wallet in under one minute, and advertises no hold periods. [source]
- Contradicted
- The binding terms contain no processing-time commitment whatsoever and reserve additional verification procedures and other checks for any withdrawal. Independently, the operator's Casino Guru safety index of 4.8 rests on 179 complaints citing withdrawal delays of seven days to weeks. [source]
- Claimed
- No lengthy verification process is required to get started, with no waiting periods and no friction between the player and the games. [source]
- Contradicted
- The operator's own anti-money-laundering policy requires name, address, country and date of birth to be collected before a funding address is even issued. [source]
- Claimed
- Germany, Spain and Portugal are restricted countries under the binding terms. [source]
- Contradicted
- The operator runs a dedicated German-language section carrying 9,934 URLs in its own sitemap, headed by a landing page addressed to German players, and publishes equivalent locale sitemaps for Spain and Portugal. [source]
- Claimed
- The homepage presents crypto play as offering a level of privacy conventional payment methods cannot match. [source]
- Contradicted
- The operator's own blog concedes it is not a no-KYC gambling site, and its anti-money-laundering policy mandates pre-funding identity collection alongside wallet screening. [source]
- Claimed
- Marketing promises speed and scale across the product. [source]
- Contradicted
- The operator's own sitemap confirms only four policy documents exist. There is no payments policy, no KYC policy beyond the AML page, and no bonus terms, so none of the marketed terms is documented anywhere binding. [source]
6. Our withdrawal test
We have not yet deposited to Shuffle or requested a withdrawal ourselves. Until we have, this section carries no measurement and the payout score above excludes that component. We publish this absence instead of repeating the operator’s own stated times as though we had verified them.
7. Money in, money out
Shuffle took $193m in crypto deposits over the last month, down 0.7 per cent on the month before. That is Tanzanite’s measurement, not ours: they identify casino deposit addresses across ten chains and read what arrives. We link it and date it below.
- Deposits received
- $192,760,815
- Previous month $194m, -0.7%
- Number of deposits
- 554,782
- Across 8 chains
- Average deposit
- $347
- A low average: the volume comes from many small deposits.
- Busiest chain
- ETH
- ETH $68.3m, SOL $56.0m, TRX $41.8m
Payout wallet
Deposit volume is money going in. The harder question is whether money comes back out, and that needs the operator’s payout wallet. We have not identified one for Shuffle. Where a payout wallet can be identified we track its balance trend directly on chain, because a wallet draining faster than it fills is a leading signal of payment trouble while complaint volume is a lagging one. For this operator that signal is not available, which is why the on-chain component is left out of the score rather than counted as a zero.
8. Public record
Not yet measured by us. Casino Guru records 179 complaints, dominated by withdrawal delays and verification failures, and its 4.8 safety index is the second lowest currently on this register, above Thunderpick at 2.9. Trustpilot has separately suppressed the operator's rating for a guidelines breach.
9. What players say in public
12 public posts about Shuffle, collected 2026-09-21 from forums and review platforms. These are search-result snippets, not quotations we read in full on the page, and they are unverified unless marked otherwise. None of this moves the payout score. Treat it as a starting point for your own check. The posts themselves are left in the language they were written in.
- 8Withdrawal delay
- 3Verification
- 1Account closure
- BitcointalkVerification2025-10-29
So Shuffle is accepting No KYC gambling when you lose, but when you win you suddenly need to verify your Level-2 KYC.
Shuffle.com Corrupt Casino scamming users with KYC bitcointalk.org - BitcointalkWithdrawal delayresolved2024-03-23
Update: They finally allowed me to withdraw. Thanks to everyone who spent time advising me and replying here. Really much appreciated
Beware Shuffle.com Shady Casino/Sportsbook [resolved but do not recommend] bitcointalk.org - Casino GuruWithdrawal delayno date given
yesterday I requested a withdrawal for $4800 CAD on March 26, 2026 and it’s been left on "in review" I’ve requested withdraws since and almost all of them are in review but some small ones have
Shuffle Casino - Player's withdrawal is delayed. casino.guru - AskGamblersWithdrawal delayno date given
Shuffle.com is withholding nearly $20,000 in withdrawals after completing KYC — 14 Days in Compliance Review
Shuffle Casino Review (2026) - Player Ratings & Our Verdict askgamblers.com - TrustpilotWithdrawal delayno date given
These guys are holding three withdrawals but paid out only the latest. They are asking for KYC documents which I provided but after 8 days I still haven’t received any updates on this matter.
Shuffle Reviews trustpilot.com - Casino GuruVerificationno date given
Depositing was fast and got problems in withdrawing $26464 and also saying KYC issues after I have done multiple 4 figures deposits and withdrawals in the past. KYC is still pending and my money is
Shuffle Casino - Withdrawal of player's winnings has been delayed. casino.guru - Casino GuruWithdrawal delayno date given
I have been waiting for my withdrawal for about 52 hours now, and Shuffle.com has not given me any clear information. At the beginning, they asked for proof of funds, and I provided six months of
Shuffle Casino - Player believes that their withdrawal has been delayed. casino.guru - Casino GuruWithdrawal delayresolvedno date given
Withdraw of 877.97 USDC initiated 16 days ago. Required complete KYC and liveness check - all done. After that sent to compliance team and still no answer. Predatory and unacceptable behaviour.
Shuffle Casino - Player experiences delayed withdrawal. casino.guru - Casino GuruWithdrawal delayno date given
One withdrawal of about 4,000 rubles was processed, but the other two withdrawals, 700 rubles and 16,500 rubles, were pending approval and the status was "under review."
Shuffle Casino - Player's withdrawal is delayed and under review. casino.guru - RedditAccount closureno date given
After sending the required documents I received an email telling me my KYC did not pass and they will confiscate my funds, and their process is to not reprocess my KYC since I "failed"
r/gambling on Reddit: Shuffle locked my account and didn't let me withdraw reddit.com - RedditWithdrawal delayno date given
Now I have .25 BTC stuck on shuffle that they will not allow me to withdraw, .15 was from my initial deposit and .1 was made playing blackjack.
r/onlinegambling on Reddit: Shuffle casino will not process my withdrawal worth $20,000 in BTC and USDC reddit.com - RedditVerificationno date given
Today I went to withdraw 12k from my balance and it went through, then I see that it’s status is “under review” and support live chat told me I need to complete KYC.
r/onlinegambling on Reddit: Shuffle put my 12k withdrawal “in review” and wants me to KYC now reddit.com
10. Who promotes Shuffle
10,034 domains link to Shuffle. Every gambling affiliate and review site we identified in that profile is listed below, ordered by link volume, with the date each first linked. Being listed here is not a criticism. It is disclosure: these sites have a commercial reason to recommend Shuffle, and we hold ourselves to the same standard on our own disclosure page.
| Site | DR | First linked | Links |
|---|---|---|---|
| winlogger.com | 5 | 2025-08-10 | 172,798 |
| slotmasters1k.net | 21 | 2026-06-20 | 61,546 |
| plusevclub.com | 1 | 2025-08-12 | 32,576 |
| casinodrop.com | 46 | 2024-07-08 | 18,584 |
| somuchpoker.com | 53 | 2025-05-31 | 18,224 |
| casinopie.com | 26 | 2025-12-31 | 12,422 |
| casino-tengoku.com | 35 | 2024-03-25 | 7,837 |
| casinofrontier.jp | 10 | 2023-06-05 | 7,727 |
| btcgosu.com | 48 | 2024-05-21 | 7,667 |
| casinogamedemo.com | 14 | 2024-10-21 | 6,030 |
| coinroop.com | 32 | 2024-11-18 | 5,546 |
| bitpunter.io | 28 | 2025-02-12 | 5,509 |
| livebetpro.com | 3 | 2024-05-19 | 4,790 |
| casinosincanada.com | 52 | 2025-02-28 | 4,406 |
11. Withdrawal terms and KYC
These are Shuffle’s own stated terms, taken from its binding documents in place of from its marketing pages. Where the two disagree, the disagreement is recorded in the section above.
| Stated processing time | None. The withdrawals section of the binding terms sets no processing time and instead reserves the right to carry out additional verification procedures and other checks for any withdrawal.source · 2026-09-02 |
|---|---|
| Minimum withdrawal | not disclosed |
| Limits | not disclosed |
| When KYC is triggered | Two of the operator's own documents give different triggers. The terms reserve the right to ask for documentation at any time and to restrict payments or withdrawals at sole discretion. The anti-money-laundering policy states KYC information is collected before a funding address is issued to the customer, which is before any deposit is possible.source · 2026-09-02 |
12. Bonus terms in plain numbers
| Headline offer | No bonus terms document is published. The operator's sitemap contains only four policy pages, and the terms defer entirely to per-bonus conditions that are not published at a stable URL.source · 2026-09-02 |
|---|---|
| Wagering requirement | not disclosed |
| Maximum cashout | not disclosed |
| Expiry | Bonuses not claimed within the shorter of any applicable claiming period or sixty days may be cancelled.source · 2026-09-02 |
| Game contribution | not disclosed |
13. Coins and chains
No binding document enumerates a single coin. The operator publishes no payments or banking policy. The homepage names six and refers the reader to a payment methods guide that does not exist in the sitemap. A third-party listing gives sixteen. Zero documented against six marketed against sixteen listed elsewhere.
Payment methods
Shuffle’s own pages name 6 ways to pay besides crypto: 5 through a service that sells you crypto; 1 named without saying how it is processed. Buy-crypto services named: MoonPay, Swapped.
| Method | Type | Route | Direction | Regions | Source |
|---|---|---|---|---|---|
| Crypto | |||||
| Crypto | Crypto | Direct to balance | Deposit, withdrawal | not disclosed | Source |
| Cards | |||||
| Apple Pay | E-wallet | Buys crypto via MoonPay or Swapped | Deposit | not disclosed | Source |
| Google Pay | E-wallet | Buys crypto via MoonPay or Swapped | Deposit | not disclosed | Source |
| Mastercard | Card | Buys crypto via MoonPay or Swapped | Deposit | not disclosed | Source |
| Visa | Card | Buys crypto via MoonPay or Swapped | Deposit | not disclosed | Source |
| E-wallets and vouchers | |||||
| Revolut | E-wallet | Processing not disclosed | Deposit | not disclosed | Source |
| Bank and local | |||||
| Bank transfer | Bank | Buys crypto via MoonPay | Deposit | not disclosed | Source |
| Buy-crypto services | |||||
| MoonPay | Buy-crypto service | Sells you crypto | Deposit | not disclosed | Source |
| Swapped | Buy-crypto service | Sells you crypto | Deposit | not disclosed | Source |
Australia
Cayman Islands
Cuba
Curaçao
Germany
Iran
Netherlands
North Korea
Portugal
Singapore
Spain
Sweden
Syria
United Kingdom
United States
14. Where you cannot use it
| Restricted territories | Australia, the Cayman Islands, Curacao, Germany, the Netherlands, Portugal, Singapore, Spain, Sweden, the United Kingdom and the United States, plus embargoed jurisdictions. The anti-money-laundering policy separately names Iran, Cuba, North Korea, Syria and Crimea.source · 2026-09-02 |
|---|
15. Who should avoid Shuffle
Anyone who would be relying on the specific claims contradicted above. The homepage markets withdrawals settled within a minute, states ninety per cent of all withdrawals reach the wallet in under one minute, and advertises no hold periods. That is the claim most likely to matter at the moment you try to withdraw, and this operator’s own binding terms say something different.
16. Related entries on the register
Or browse the full payout index, the watchlist, the contradictions we have documented, or read how we rate operators.
17. Sources
- Curacao Gaming Authority online gaming licence registry, 31 August 2026
- Shuffle terms of service
- Shuffle anti-money-laundering policy
- Shuffle licence page
- Shuffle homepage
- Shuffle German sitemap
- Shuffle English sitemap
- Casino Guru review
- Trustpilot profile